| Author | Post |
|---|
LucifersLandlord
Member
| Joined: | Thu Feb 8th, 2007 |
| Location: | Arizona USA |
| Posts: | 502 |
| Status: |
Offline
|
|
Posted: Tue Apr 29th, 2008 01:49 am |
|
sometimes rational wrote:
I dont see where you needed to apologize! You chose to seek an outlet for your anger and dissatisfaction with what happened. You now have met others who have had similar heartbreaking and unhappy experiences. You learned something and now have another avenue to pursue your complaint. MISSION ACCOMPLISHED!!!!
Sheesh!!LL...say anything other than 'mission accomplished'!! It conjures up a vision of a little duffus in a flight suit, on an aircraft carrier.
I am sure Jwillas saw the humor in it. Now remember to smile its a new day in Surprise.
|
frustrated
Member
| Joined: | Sun Mar 2nd, 2008 |
| Location: | |
| Posts: | 13 |
| Status: |
Offline
|
|
Posted: Mon Apr 28th, 2008 12:57 am |
|
| jwillas - let me add my support for your decision to take some action. And my apologies for coming on as strong as I did - probably my #1 pet peeve is complaints with no solution or complaints for the sake of complaining. Can you change the beast? Probably not, but if you don't try the complaints are hollow. Good luck Last edited on Mon Apr 28th, 2008 12:58 am by frustrated
|
jwillas
Member
| Joined: | Thu Aug 30th, 2007 |
| Location: | |
| Posts: | 62 |
| Status: |
Offline
|
|
Posted: Mon Apr 28th, 2008 12:48 am |
|
| That story, I feel, is a prime example of where society, in general, has gone/is going. It's all about the In God We Trust, E. Pluribus Unum, Almighty dollar and I coudn't sum it up better than LTNS, very sad.
|
LTNS
Member
| Joined: | Sun Feb 18th, 2007 |
| Location: | |
| Posts: | 81 |
| Status: |
Offline
|
|
Posted: Mon Apr 28th, 2008 12:34 am |
|
After reading that SR, I don't know what to say. Well, actually I do know what to say but will not do that here. I think it ties in well to this thread - this woman and her family are not only victims of our declining health care system, but of the mortgage game as well.
Very sad.
|
sometimes rational
Guest
| Joined: | |
| Location: | |
| Posts: | |
| Status: |
Offline
|
|
Posted: Mon Apr 28th, 2008 12:00 am |
|
| this is not exactly related to the thread but it is a horror story nonetheless and since most of the 'humane' posters are here, I thought I'd provide a link...it's the story about the mtoher at risk of losing her house. http://www.courant.com/news/custom/topnews/hc-janetshouse.artapr27,0,7556656.story
|
jwillas
Member
| Joined: | Thu Aug 30th, 2007 |
| Location: | |
| Posts: | 62 |
| Status: |
Offline
|
|
Posted: Sun Apr 27th, 2008 07:22 am |
|
| Or worse...Tom Cruise in Top Gun. L.L., since I'm coming clean I may as well go all the way. My faults are plentiful. There's my lack of integrity, and don't forget about my insignificance. But one we haven't discussed, one of the most grievous would have to be that I'm habitually sarcastic. I blame my father. While we're on the subject, The other day I read in a magazine that homosexuality is genetic and could be inherited. I called my parents immediately and said "Mom, Dad, I'd rather have the cash." da-dum-tink
|
sometimes rational
Guest
| Joined: | |
| Location: | |
| Posts: | |
| Status: |
Offline
|
|
Posted: Sun Apr 27th, 2008 06:45 am |
|
I dont see where you needed to apologize! You chose to seek an outlet for your anger and dissatisfaction with what happened. You now have met others who have had similar heartbreaking and unhappy experiences. You learned something and now have another avenue to pursue your complaint. MISSION ACCOMPLISHED!!!!
Sheesh!!LL...say anything other than 'mission accomplished'!! It conjures up a vision of a little duffus in a flight suit, on an aircraft carrier.
|
LTNS
Member
| Joined: | Sun Feb 18th, 2007 |
| Location: | |
| Posts: | 81 |
| Status: |
Offline
|
|
Posted: Sat Apr 26th, 2008 11:33 pm |
|
Good luck, jwillas! I hope that your complaint will be responded to in a manner that will bring about a positive change!
|
LucifersLandlord
Member
| Joined: | Thu Feb 8th, 2007 |
| Location: | Arizona USA |
| Posts: | 502 |
| Status: |
Offline
|
|
Posted: Sat Apr 26th, 2008 09:41 pm |
|
jwillas wrote: sometimes rational wrote: The purpose is to reduce the likihood of someone else having the same experience as you...for all we know, they're might be other similar complaints on record...carry it to the extreme..if nobody complainted about any errors to DHS, they would conclude there is no problem with the facility in question....let me put it another way: God forbid, you and your wife find yourself in the same situation a yeat or two down the road and the same experience occurs...all becauase past victims did not report their experiences to the state regulatory agency.
This statement, coupled with LTNS's PM, makes the decision a no-brainer, even to someone as insignificant and integrity deficient as myself. I apologize for anything I may have said that mas been interpreted as insulting and ask that you do me a favor , to avoid any misunderstandings in the future, type slower so I can keep up.
Thanks
I dont see where you needed to apologize! You chose to seek an outlet for your anger and dissatisfaction with what happened. You now have met others who have had similar heartbreaking and unhappy experiences. You learned something and now have another avenue to pursue your complaint. MISSION ACCOMPLISHED!!!!Last edited on Sat Apr 26th, 2008 09:43 pm by LucifersLandlord
|
jwillas
Member
| Joined: | Thu Aug 30th, 2007 |
| Location: | |
| Posts: | 62 |
| Status: |
Offline
|
|
Posted: Sat Apr 26th, 2008 09:36 pm |
|
sometimes rational wrote: The purpose is to reduce the likihood of someone else having the same experience as you...for all we know, they're might be other similar complaints on record...carry it to the extreme..if nobody complainted about any errors to DHS, they would conclude there is no problem with the facility in question....let me put it another way: God forbid, you and your wife find yourself in the same situation a yeat or two down the road and the same experience occurs...all becauase past victims did not report their experiences to the state regulatory agency.
This statement, coupled with LTNS's PM, makes the decision a no-brainer, even to someone as insignificant and integrity deficient as myself. I apologize for anything I may have said that mas been interpreted as insulting and ask that you do me a favor , to avoid any misunderstandings in the future, type slower so I can keep up.
Thanks
|
sometimes rational
Guest
| Joined: | |
| Location: | |
| Posts: | |
| Status: |
Offline
|
|
Posted: Sat Apr 26th, 2008 07:41 pm |
|
jwillas wrote: LTNS, what is the importance in filing a complaint? I do not ask that snidely, rather, I'm ignorant to what can be accomplished. In my own words, jaded. I think this conversation should be more private but I don't know how to contact you privately.
The purpose is to reduce the likihood of someone else having the same experience as you...for all we know, they're might be other similar complaints on record...carry it to the extreme..if nobody complainted about any errors to DHS, they would conclude there is no problem with the facility in question....let me put it another way: God forbid, you and your wife find yourself in the same situation a yeat or two down the road and the same experience occurs...all becauase past victims did not report their experiences to the state regulatory agency.
|
LTNS
Member
| Joined: | Sun Feb 18th, 2007 |
| Location: | |
| Posts: | 81 |
| Status: |
Offline
|
|
Posted: Sat Apr 26th, 2008 04:09 pm |
|
jwillas - check your PM
|
jwillas
Member
| Joined: | Thu Aug 30th, 2007 |
| Location: | |
| Posts: | 62 |
| Status: |
Offline
|
|
Posted: Sat Apr 26th, 2008 03:18 pm |
|
L.L. - Do us a favor, will ya? Take it easy on the next one, you went a little overboard with this one. O.K.?
|
jwillas
Member
| Joined: | Thu Aug 30th, 2007 |
| Location: | |
| Posts: | 62 |
| Status: |
Offline
|
|
Posted: Sat Apr 26th, 2008 03:02 pm |
|
| LTNS, what is the importance in filing a complaint? I do not ask that snidely, rather, I'm ignorant to what can be accomplished. In my own words, jaded. I think this conversation should be more private but I don't know how to contact you privately. Last edited on Sat Apr 26th, 2008 03:19 pm by jwillas
|
LTNS
Member
| Joined: | Sun Feb 18th, 2007 |
| Location: | |
| Posts: | 81 |
| Status: |
Offline
|
|
Posted: Sat Apr 26th, 2008 01:52 pm |
|
Having been there, I totally understand where you're coming from, jwillas. Forums are a great place to air concerns or complaints. However, they are limiting into who they reach. Had I known where to file a complaint 3 years ago, I would have done so other than with just Del Webb's CEO. It's important that there is something on file regarding your family's experience.
Please take a few minutes to contact the Joint Commission on Accreditation of Healthcare Organizations. Unless you want to rewrite it and include more information, just copy and paste your original post into an e-mail and send it to: complaint@jointcommission.org This is the link to their web site: http://www.jointcommission.org
Had I known at the time though where to file a complaint, I would have, other than the CEO of Del Webb. However, it's now been 3 years, so mine wouldn't be effective. But, you have the opportunity to help initiate a change, or at least make hospital administrators address shortcomings.
|
jwillas
Member
| Joined: | Thu Aug 30th, 2007 |
| Location: | |
| Posts: | 62 |
| Status: |
Offline
|
|
Posted: Sat Apr 26th, 2008 07:11 am |
|
| O.K. So I'm insignificant and lack integrity. To those who are so quick to pass judgement; have you ever, say, gotten on a forum, or even verbally, initiated a boycott of an establishment? Something as simple as making sure you tell everyone around, when the subject comes up, not to shop here or there because of how you were treated? If you say yes then you are guilty of precisely what I'm being denounced, getting self-satisfaction in addressing the one who did you wrong by initiating a boycott which is a form of fiscal retaliation (revenge) which makes you a hypocrite. If you say no, I'm confident that it would make you a liar as well.
|
LucifersLandlord
Member
| Joined: | Thu Feb 8th, 2007 |
| Location: | Arizona USA |
| Posts: | 502 |
| Status: |
Offline
|
|
Posted: Sat Apr 26th, 2008 04:08 am |
|
jwillas wrote: L.L. We meet again. Thank you for the sentiment and accept mine in return. That's a really nice place you got there. How is George W.? Is he paying his rent promptly? I understand he's been a little short lately and has been turning couch cushions and countries trying to make ends meet. I was thinking about taking up a collection to help him out.
I await my next tenant with baited breath!!
|
OneOfThose
Member
| Joined: | Sat Apr 12th, 2008 |
| Location: | |
| Posts: | 2 |
| Status: |
Offline
|
|
Posted: Sat Apr 26th, 2008 02:15 am |
|
| Your honesty is not in question - your lack of integrity makes you insignificant.
|
jwillas
Member
| Joined: | Thu Aug 30th, 2007 |
| Location: | |
| Posts: | 62 |
| Status: |
Offline
|
|
Posted: Fri Apr 25th, 2008 04:26 pm |
|
| You misunderstood what I said. I said if I felt it would help, either myself or others, I would do so. However, I DO NOT feel it would be of assistance to anyone. I'm not going to sit here and feed either you, or myself, a BS sandwich. Anyone who can read between the lines could tell that the original post was written by a very angry person. I was angry because they had hurt me. I will say this, I did NOTHING to deserve the treatment we received and have been 100% forthright regarding the circumstances of that day. I'm not going to sugarcoat my actions or my intentions and if you feel that my honesty renders me insignificant, so be it.
|
frustrated
Member
| Joined: | Sun Mar 2nd, 2008 |
| Location: | |
| Posts: | 13 |
| Status: |
Offline
|
|
Posted: Fri Apr 25th, 2008 03:10 pm |
|
jwillis - I was with you until that last comment. So let's see if we have this right - You could help with the problem but don't want to. You don't care if others have the same problem. Your goal is to seek revenge and damage the reputation of the hospital for personal satisfaction?
Now I wonder if they ignored you because you were in there acting like a jerk - we have only heard your (jaded was your word) side of the story. It would be interesting to hear the truth.
You have just made your entire saga insignificant.
|
jwillas
Member
| Joined: | Thu Aug 30th, 2007 |
| Location: | |
| Posts: | 62 |
| Status: |
Offline
|
|
Posted: Fri Apr 25th, 2008 08:14 am |
|
| Thanks for the sentiments. Others have offered the same advice, to pursue the matter with whatever oversight committee. If I felt it would help someone else down the road I'd take the time and make the effort, but I don't. Perhaps I've become jaded but I have dealt with enough bureaucracies that I feel it would be a wasted effort on my part which is the reason I posted on this forum. I may be incorrect in my assumption but I feel that this venue will bring more attention to the incident and while the results aren't going to be measured on a grand scale, they're tangible. If I were to be honest, I'd have to admit that self-satisfaction and revenge are really what I'm after and knowing that I was able to share the incident with over 700 people in the community satisfies both desires.
|
momx4
Member
| Joined: | Thu Mar 8th, 2007 |
| Location: | |
| Posts: | 23 |
| Status: |
Offline
|
|
Posted: Fri Apr 25th, 2008 07:19 am |
|
jwillas, first - I am so very sorry for your & your wife's loss. I can only imagine how upset you must have been (and likely still are) at losing a little one and being very worried about your wife. Second, when you can, please document the entire incident and send a letter to the hospital administrator, your insurance company, and whatever oversight department the state has. If you can get a 2nd opinion-type letter from the attending physician at Arrowhead to underscore just how serious this was, all the better. It is absolutely shameful that such a thing was allowed to happen.
|
jwillas
Member
| Joined: | Thu Aug 30th, 2007 |
| Location: | |
| Posts: | 62 |
| Status: |
Offline
|
|
Posted: Mon Apr 21st, 2008 01:39 pm |
|
BikerDude wrote: rvukanovich wrote:
The City of Surprise is not known for their health facilities but rather as a sport center.
OH YEAH? I didn't know that. Oh wait, does the city of Surprise have any health facilities?
Unbeknown to most residents there is a place, Advantage Urgent Care located across Grand Ave. from Del Webb (behind Albertsons) at 14800 W. Mountain View Blvd. Suite 190 where not only has my family and I received excellent medical treatment but if you contact them by either telephone or email they will call you back and tell you when they are ready for you to come in, eliminating any wait time. Absolutely ingenious! Whoever came up with that idea deserves a key to the city
|
thirtysomething/parent
Member
| Joined: | Thu Mar 16th, 2006 |
| Location: | |
| Posts: | 74 |
| Status: |
Offline
|
|
Posted: Mon Apr 21st, 2008 06:43 am |
|
| This is not a thread about you Bob. My first comment was rhetorical. This thread is about sub-standard care that a citizen recieved and it seems that they were not the only ones. I wish I had an answer to the problem. This thread is a good start. Discussion(when it is productive) usually leads to some kind of action. Big business never likes to have their dirty laundry aired in public. Maybe showing this discussion to the right people i.e the media, would draw at least some kind of response from Del Webb/Sun Health. Just a thought.
|
thirtysomething/parent
Member
| Joined: | Thu Mar 16th, 2006 |
| Location: | |
| Posts: | 74 |
| Status: |
Offline
|
|
Posted: Mon Apr 21st, 2008 06:35 am |
|
rvukanovich wrote: thirtysomething/parent
Why don't you ask me yourself in a way that I can respond to your question?
I did ask many questions of you Bob. When I got no response or just the usual standard response, I voted you out in the recall.
|
jwillas
Member
| Joined: | Thu Aug 30th, 2007 |
| Location: | |
| Posts: | 62 |
| Status: |
Offline
|
|
Posted: Mon Apr 21st, 2008 01:30 am |
|
L.L. We meet again. Thank you for the sentiment and accept mine in return. That's a really nice place you got there. How is George W.? Is he paying his rent promptly? I understand he's been a little short lately and has been turning couch cushions and countries trying to make ends meet. I was thinking about taking up a collection to help him out.
|
jwillas
Member
| Joined: | Thu Aug 30th, 2007 |
| Location: | |
| Posts: | 62 |
| Status: |
Offline
|
|
Posted: Mon Apr 21st, 2008 01:30 am |
|
Well I commend you, Mr. Vukanovich, for possessing immense more patience with regard to your medical care than I with regard to my wife's.
|
rvukanovich
Member
| Joined: | Wed May 17th, 2006 |
| Location: | |
| Posts: | 286 |
| Status: |
Offline
|
|
Posted: Mon Apr 21st, 2008 01:00 am |
|
We have these problems but how do we fix them. Jwillas I agree that you should have had immediate care. The last time that I had an attack they put me in a bed in the emergency room, because there were so many patients there I told the Doctor to give my bed to someone more unfortunate then me, I could back the next day, she would have no part of that.
Having said that I did not have anything to drink or eat for 21 Hours until they moved me upstairs they were so busy, I was there for 4 day’s and can’t thank the staff and the dedicated volunteers enough for all the attention they gave me. The 21 hours were tough but again what do we do.
Last edited on Mon Apr 21st, 2008 01:01 am by rvukanovich
|
LucifersLandlord
Member
| Joined: | Thu Feb 8th, 2007 |
| Location: | Arizona USA |
| Posts: | 502 |
| Status: |
Offline
|
|
Posted: Mon Apr 21st, 2008 12:24 am |
|
| Jwillas I also am sorry to hear of your loss and issues with Del Webb. I was not going to comment but I went to Del Webb once when I sliced my heal open on a can. I was taken by a family member who wheeled me in and had to leave back to work and comeback since my life was not in danger. My foot was wrapped in a towel and I sat there waiting. They asked me what happened and I said I cut my foot pretty bad and its bleeding heavily (its 1 am) and they said they would be right with me after taking care of the patient before me. The next thing I know I am being woke up by a gentleman who broke his hand and he was checking me too see if I was ok. Its now 230am and not only my chair but the other 2 on either side of me had blood across the entire floor. At the same time my family member returned after work and she panicked and was not so nice to staff. I was seen immediately and staff was courteous and professional but hey much longer I may have not been there alive. God bless the man who walked in and woke me up!!!
|
jwillas
Member
| Joined: | Thu Aug 30th, 2007 |
| Location: | |
| Posts: | 62 |
| Status: |
Offline
|
|
Posted: Mon Apr 21st, 2008 12:01 am |
|
| We'd (my wife and I) like to thank you all for your thoughts and well-wishes. Mr. Vukanovich, you had written "It is always unfortunate that when we become sick and there is or what we conceive the lack of immediate care". Actually, I think you speak from a standpoint of hearsay considering you were fortunate enough to receive prompt and adequate care during your visit. I'm glad you did. I do have one question, if I may; could you please define what you conceive to be immediate care? Would over two hours while bleeding profusely qualify in your opinion? Actually, that is when we left the establishment. For all we know, we could still be waiting. I understand the hardship that the growth of the community has placed on the collective shoulders of the Sun Health facilities. And I DO appreciate it. However, if you are there to help me and mine and are unprepared (unwilling?) to do so, DO NOT kick me to the curb and ignore me while I bleed! Say so and I will go elsewhere relieving you the burden of doing what you are paid to, there for and expected to do in life and death situations. Last edited on Mon Apr 21st, 2008 12:04 am by jwillas
|
rvukanovich
Member
| Joined: | Wed May 17th, 2006 |
| Location: | |
| Posts: | 286 |
| Status: |
Offline
|
|
Posted: Sun Apr 20th, 2008 11:14 pm |
|
thirtysomething/parent
Why don't you ask me yourself in a way that I can respond to your question?
|
thirtysomething/parent
Member
| Joined: | Thu Mar 16th, 2006 |
| Location: | |
| Posts: | 74 |
| Status: |
Offline
|
|
Posted: Sun Apr 20th, 2008 11:00 pm |
|
Don't mind Bob, he is just one of the dinosaurs that wish all of the young'ns that moved here would just go away. After all it's the city's fault for letting us move here. Just ask him.
|
BikerDude
Member
| Joined: | Fri Feb 3rd, 2006 |
| Location: | |
| Posts: | 195 |
| Status: |
Offline
|
|
Posted: Sun Apr 20th, 2008 09:14 pm |
|
rvukanovich wrote:
The City of Surprise is not known for their health facilities but rather as a sport center.
OH YEAH? I didn't know that. Oh wait, does the city of Surprise have any health facilities?
|
crmjr
Member
| Joined: | Wed Oct 19th, 2005 |
| Location: | |
| Posts: | 75 |
| Status: |
Offline
|
|
Posted: Sun Apr 20th, 2008 08:22 pm |
|
| I am very sorry for your loss, their should be only one level of service in a hospital and that is excellent regardless of age or gender. I recently spent one week at Del Webb, in general the care was excellent but that depended on the individual care providers, some great, some not so. I might add that I later found out that the Emer. Room Doctors are private contractors to Del Webb and you will get a separate bill from there service. My HMO would only pay part of the E.M. Doctors bill, so now I have to fight the bill between the HMO and Doctors billing service. I might add that $500.00+ bill and only seeing Doctor for less than 2 minutes is a little much. HEALTH CARE IN THIS COUNTY IS A MESS, DO YOU REALLY THINK ANY OF OUR PRESIDENTIAL CANDIDATES WILL FIX IT??
|
CatholicMom
Member
| Joined: | Fri Sep 29th, 2006 |
| Location: | |
| Posts: | 79 |
| Status: |
Offline
|
|
Posted: Sun Apr 20th, 2008 05:40 pm |
|
We had to call 911 for our son back in October. The paramedic offered to call an ambulance to drive him to the hospital. We declined and drove our son to Banner Thunderbird instead. The driver agreed that Banner was a better hospital for children and he canceled the ambulance. (Thankfully our son was stable enough to make the trip.)
It's pretty telling when Surprise paramedics admit Del Webb isn't the best place to go...
I've had discouraging problems with Del Webb ER with my kids. They don't carry enough pediatric supplies. I realize they are there to serve the Sun City seniors, but there are thousands of children here and they really need to be equipped with pediatric equipment. There's no excuse for not having a pediatric mask for a nebulizer.
We will continue to use Banner Thunderbird. We're highly impressed with their children's ER and surgeons.
CM
|
rvukanovich
Member
| Joined: | Wed May 17th, 2006 |
| Location: | |
| Posts: | 286 |
| Status: |
Offline
|
|
Posted: Sun Apr 20th, 2008 01:56 am |
|
This is the second article that I have wrote, thanking the two hospitals in Sun City and Sun City West, their staff and the many dedicated volunteers who are a God send when we become ill.
I was under their professional care when I had cancer then later when I had a massive heart attack I don’t believe that I would have survived without them and the help of the good Lord.
It is always unfortunate that when we become sick and there is or what we conceive the lack of immediate care, the two hospitals that we have, were build by Del Webb for his communities. They were neither expecting nor prepared for the rapid growth in the City of Surprise and El Mirage. Both of these cities passed the burden of health care to Del Webb.
The City of Surprise is not known for their health facilities but rather as a sport center.
|
Mamazoyd
Member
| Joined: | Sun Jul 9th, 2006 |
| Location: | |
| Posts: | 946 |
| Status: |
Offline
|
|
Posted: Sat Apr 19th, 2008 08:45 pm |
|
To begin, I'm going to state I'm very sorry for everyone's loss and problems at Del Webb.
Next I'm going to state these problems happen at every hospital, at least those we've had experiences with, here and in the Midwest. I've been through hospital complications where I sadly wonder if things had been done differently in the ER care at a Mesa hospital, would I now have a 16 year old living at home? I wonder had I not been present and persistent as I was, would my son have survived his peumonia at 4 like he did at another Mesa hospital? I wonder during his birth back east, had the doctor listened to my request, would current circumstances be different? What I'm getting at is, I think we can all second guess what goes on at these care facilities, and I think it was basically already mentioned, if you want to make sure you or your loved one receives the very best care, you need to be level headed and diligent in maintaining a very critical watch. Unfortunately, it appears this applies to ALL hospitals.
|
razenkn
Member
| Joined: | Thu Aug 31st, 2006 |
| Location: | |
| Posts: | 1763 |
| Status: |
Offline
|
|
Posted: Sat Apr 19th, 2008 08:17 pm |
|
These stories are disturbing to hear. It has been my personal experience that Del Webb has been outstanding, but have only had two different occasions with relatives and one time a friend, none life or death situations however.
Recently at a social gathering a lady was talking about her husband who had contracted a rare illness that resulted in a fast spreading Staph infection and if it hadn't been for a quick thinking doctor at Del Webb's ER he would have lost his life.
She said she is so extremely grateful for the care he received there she wanted to do something more than send a thank you card so she has decided to obtain all the names of staff that worked on him and write a letter to the hospital administrators commending them.
It's good to know that not everyone has a bad experience that goes there since it's our closest hospital and ER.
|
LTNS
Member
| Joined: | Sun Feb 18th, 2007 |
| Location: | |
| Posts: | 81 |
| Status: |
Offline
|
|
Posted: Sat Apr 19th, 2008 06:27 pm |
|
jwillas, I am so sorry for what you and your wife went through. You are not alone.
A couple of years ago, my mom developed an irregular heartbeat. We took her to Del Webb as it was the nearest. She received great care in ER, but it was when she was moved from ICU to Telemetry that the nightmare began. The doctor had left specific verbal instructions to periodically have Mom sitting in a chair to help prevent blood clots. The compression socks were kept in the chair next to her bed under extra linen. Never used. Not once.
Her first evening in Telemetry, her IV alarm kept going off. We kept watching the nurse's station to see if anyone was going to come in (we knew the alarm wasn't an emergency, just an annoyance). We heard a nurse ask who's pump was beeping and someone mentioned my mom's name. Nothing happend. It became a bit of a game watching to see who would come in and when. We watched as the nurse assigned to Mom leafed through a magazine, staring in disbelief. Finally, almost an hour to when it first happened, her nurse came in and said, "I wondered who was beeping."
Because of Mom's weakened condition, she needed assistance being fed. I raised hell when I came later in the evening and found out no one had helped her. You know what she received for that? A GIFT CARD TO OLIVE GARDEN! Well, that just made everything better huh. A damned gift card.
I made sure that I was at the hospital for every meal so that she'd get fed. I got to know who were the excellent staff and those who were just there. One evening, Mom couldn't keep anything down. They suspected a blood clot had formed and moved to her lung (because God forbid they should've been getting her up and/or using the compression socks).
They scheduled her for tests the next day to confirm the blood clot(s) diagnosis. So, nothing by mouth until after the test. By noon the next day the tests had still not been done, but after I pitched another fit, they started the tests w/in half an hour. Why? Why couldn't they just do what they were supposed to do?
True, Mom had health problems, but they were only exacerbated by the lack of care that she received while at Del Webb, including the confirmed pulmonary embolisms. I wrote the head of the hospital who passed it off to the nurse who was in charge of the Telemetry section where Mom was at. She set up a meeting w/ our family where nothing was settled. We weren't asking them for compensation of any kind, we wanted them to change the way that patients were cared for.
My only advice is if you have someone you love in Del Webb, don't let them stay there alone. Show up every day and don't make it a predictable routine.
|
udubalum
Member
| Joined: | Thu Mar 1st, 2007 |
| Location: | |
| Posts: | 4 |
| Status: |
Offline
|
|
Posted: Fri Apr 18th, 2008 09:14 pm |
|
| I'm truly sorry to read of the terrible experience you and your wife went through last week, and I am also very sorry for your loss. I, too, had a terrible experience at Del Webb when I miscarried last Fall so I feel especially bad that someone else experienced the lack of compassion and concern shown by Del Webb and/or Sun Health providers. I've warned just about everyone I know to avoid Del Webb and seek care elsewhere, if possible. I hope your wife is doing fine.
|
spincycle
Member
| Joined: | Wed Oct 17th, 2007 |
| Location: | |
| Posts: | 157 |
| Status: |
Offline
|
|
Posted: Fri Apr 18th, 2008 06:32 pm |
|
Last edited on Fri Apr 25th, 2008 04:49 pm by spincycle
|
jwillas
Member
| Joined: | Thu Aug 30th, 2007 |
| Location: | |
| Posts: | 62 |
| Status: |
Offline
|
|
Posted: Fri Apr 18th, 2008 06:46 am |
|
| And thanks for the condolences.
|
jwillas
Member
| Joined: | Thu Aug 30th, 2007 |
| Location: | |
| Posts: | 62 |
| Status: |
Offline
|
|
Posted: Fri Apr 18th, 2008 06:45 am |
|
| Sometimes Rational - There was a man at the desk by the enterance. I asked him if we were going to receive assistance and he replied we would. He then got on the phone and this is what I heard "What are you doing over there?.....Really?.....Well you've got somebody here....No, that's alright....No problem." About 3-5 minutes later a woman showed up and entered the triage room. About 5 MINUTES after that my wife was called in. There were a few times I started toward the triage room to, in essense, cause a scene only to be called off by my wife. Last edited on Fri Apr 18th, 2008 09:22 pm by jwillas
|
sometimes rational
Guest
| Joined: | |
| Location: | |
| Posts: | |
| Status: |
Offline
|
|
Posted: Fri Apr 18th, 2008 05:29 am |
|
| Really sorry about your wife and your experience at Del Webb..if you want to make a complaint that may do some tangible good to other patients, please complain to the AZ. Dept. of Health Service and to the Joint Commission on Hospital Accredidation...if I'm not mistaken, Del Webb Hospital''s internal policy calls for them to triage unpon arrival...was there not an admitting clerk who could have paged the triage nurse? Last edited on Fri Apr 18th, 2008 05:30 am by
|
jwillas
Member
| Joined: | Thu Aug 30th, 2007 |
| Location: | |
| Posts: | 62 |
| Status: |
Offline
|
|
Posted: Fri Apr 18th, 2008 05:05 am |
|
| I'm posting this to find a measure of satisfaction that I didn't do nothing, to share our experience with the community and, hopefully, encourage the powers that be to make whatever changes are necessary to ensure that a similar fate doesn't befall someone else. Last week my wife came home from work early in tears. She was three months pregnant and was bleeding. We went straight to the hospital (Del Webb) where we learned that she had miscarried. I was upset. My wife was devastated. We were released with the instructions to return immediately if the bleeding should become excessive. The doctor was specific as to the definition of excessive. The following day my wife was bleeding more than twice what the doctor had stated. When it hadn't subsided after an hour we returned to the hospital. The place was empty of patients. In fact, I had never seen it so slow. We sat out in the hall for 15 minutes before someone came to triage. I was visibly upset and anxious. My wife, knowing I could have a temper and express it loquaciously, kept telling me not to express myself. Therefore I didn't. By the time she was triaged she had bled through the protection she was wearing and her pants. I drove home and picked up three more changes of attire and a grip of pads. I got back and asked if my wife could be provided some pain medication as she was in serious distress. (I quote her - "It's WORSE than giving birth") I was told it was on the way with an IV. We sat there for OVER TWO HOURS without seeing ANYBODY!!!At my wife's insistence I sat there and kept my mouth shut. It was after she had bled through the three changes of clothes I had brought from home we decided to leave. (She asked if I was going to inform anybody we were leaving to which I screamed over my shoulder "WE'RE LEAVING!") We drove to Arrowhead Hospital. Upon entering I said (if this isn't verbatim, it's really close) "My wife miscarried yesterday. She started bleeding excessively and after an hour we went to Del Webb. We sat there for over two hours without being helped then we drove here. By my count this has been going on for 4 hours or more. I know this isn't your fault but it IS now your responsibility because she needs to be seen IMMEDIATELY!" She was triaged, put in a room, examined, hooked up with an IV, given pain medication and had an ultrasound on it's way in less than 10 minutes. Maybe I'm unreasonably biased but I am lividly confused as to how the staff at Del Webb Hospital could be so indifferent to this woman who was literally bleeding out for hours without any attention whatever. (At Arrowhead, her heart rate was of great concern due to how much blood she had lost.) I would like to express my apologies for my obnoxious behavior and our gratitude to the staff at Arrowhead for their prompt actions and obvious concern for my wife's well-being. I'm also going to make my wife and my Mother proud by honoring my Mother's advice in regards to Del Webb. ("If you don't have anything nice to say, don't say anything") I expected someone from Del Webb to call and inquire as to why we left and my wife's well-being. Oddly enough, it was ARROWHEAD that called to do so. There is one good thing to come from this experience. I've never been a fan of Sun Health. However, when an emergency room visit was necessary, my wife would opt for Del Webb over my objections due to it's proximity to home. I am confident that that is an argument we will never have again. Last edited on Fri Apr 18th, 2008 06:46 pm by jwillas
|
Current time is 03:37 pm | |
|